What Information We Hold and Why
When you open an account, we collect the details you submit — name, contact information, and the e-wallet identifiers you connect for deposits and withdrawals via DANA, OVO, or GoPay. Every transaction you make through those wallets is logged to your account record. This is how
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we verify that a deposit has cleared and that a withdrawal is going to the right wallet. Beyond account setup, we collect technical data: your device type, browser, IP address, and how you navigate between pages. That data helps us detect unusual access patterns and keep
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your login secure. If you contact our support team, that conversation is also retained as part of your account history. We do not sell your personal data to third parties. Where we share data — for example, with payment processors like DANA or OVO to complete
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a transaction — it is shared only to the extent needed to fulfil that specific function. Data retention periods depend on regulatory requirements in your eligible region. You can request a copy of your data, ask us to correct inaccuracies, or raise a deletion request through
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the contact paths listed on this page, subject to applicable local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.